A little help to keep you speaking.
Find a quick answer or contact us about your account, class, booking, or payment.
A few checks that may help.
Start with the issue closest to yours.
I cannot sign in
Check that you are using the email address associated with your SpeakSix account. Follow the recovery options shown on the sign-in page. If you still cannot get in, contact support with a short description of the error.
I cannot open my booked class
Confirm that you are signed in to the correct account and check the class date and time in your booking. Use the access link from your booking when it is time to join.
If access still fails, tell support the class date, your time zone, your device and browser, and the error you see.
My microphone or sound is not working
Check that your browser has microphone permission and that the intended microphone, headphones, or speakers are selected. Confirm you are not muted. Close another app if it is using the microphone.
If the issue continues, reconnect to the class and let support know which device and browser you are using.
A payment or credit balance does not look right
Check the account email used for the purchase and review your receipt. Contact support with the purchase date, package, amount, and receipt reference if available. Avoid making another purchase solely to resolve an uncertain payment.
Do not include your full payment card number, security code, or password.
I need help with a booking or cancellation
Review the current Terms & conditions and the information shown with your booking. Contact support with the class date and time and explain what you need help with.
Help us understand the problem.
A useful message includes what you expected to happen, what happened instead, and any error text. For a technical issue, add your device, browser, and the approximate time it happened. A screenshot can help; leave out private information that is not needed.
For information about your data, see the Privacy policy.